At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Come join our awesome team in a fun, fast-paced office!
we provide 24/7 support to our customers through Phone (mainly), Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. This role is built around delivering fantastic customer experiences—making it perfect for experienced service professionals, retail/hospitality changers, or strong communicators who feel comfortable around everyday technical terminology.
Shift Requirements: Our customers need support around the clock. To deliver 24/7 coverage, availability to work a rotating shift pattern between 7:00 AM and Midnight (Monday–Sunday) is essential.
As a Customer Support Specialist, your main priority is ensuring our customers feel valued, heard, and supported with their account and Server product queries. You will bring a warm, reassuring vibe to every call or chat, translating complex tech concepts into friendly, plain-English solutions.
WHAT WE'RE LOOKING FOR
We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. We hire for attitude, empathy, and communication skills above all else. You don't need an IT background or coding experience, but you do need to enjoy talking to people and feel comfortable using technical terms in everyday conversations.
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement
Benefits include:
With our diverse product portfolio and the benefits of being part of the wider IONOS Group, the development opportunities are endless!
So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too!
Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can’t wait to hear from you!
Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated company employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
IONOS is Europe’s #1 digital partner for small and medium-sized businesses. More than six million customers across 18 markets rely on us to power their online success — from Europe to North America and worldwide.
We’re the one-stop shop for digital growth: domains, hosting, websites, e-commerce, and online marketing tools — everything SMBs need to start strong and scale fast.
For enterprises, our cloud solutions combine scalability with European data sovereignty, security, and compliance. Built on transparency and trust, our infrastructure helps organizations move to the cloud with confidence.
Our mission: to make the digital world simple, affordable, and sovereign — for businesses of every size.
