The closing date for applications is midnight on 3rd August 2026
Interviews will be held week commencing 10th August 2026
What you’ll be doing:
Are you passionate about helping people, solving problems and making every customer interaction count? We are looking for a confident, friendly and organised Customer Service Advisor to join our busy Customer Service Centre and be part of a team that makes a real difference every day. You will deal with enquiries by phone, in person, and online.
You will bring experience from a customer-focused environment, whether face to face, over the phone or both. You will be a strong communicator with excellent listening skills, able to stay calm and professional even when conversations are challenging. You will enjoy working as part of a team, building positive relationships and delivering a high-quality service to a wide range of customers.
The role requires you to be well organised, flexible, and able to work well with colleagues. You will also be expected to meet agreed service targets and performance standards.
Our Council:
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What we offer:
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.
We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
Alongside a competitive salary, we provide:
Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk
Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.
Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Follow the link HERE to learn more.
Right to Work and Checks:
Applicants must have the right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before applying.
We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How we recruit at Slough Borough Council
Our 8 Core Skills ⭐
At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Click here to find out more - How we recruit | Slough Borough Council🔍
How to Apply:
Please click on the Apply button below to submit your application.
We look forward to hearing from you!
Join Slough Borough Council and help accelerate our transformation and growth.
The Council reserves the right to close adverts early should we receive a number of suitable applications.
Join Slough Borough Council – Move Forward Together!
Slough Borough Council is the local authority for the Borough of Slough, in the South East England Region of the United Kingdom.
Our population of around 155,000 is young, growing and dynamic. We have the most diverse community in the country outside of London, which has welcomed communities from across the country and across the world for decades.
Slough is an economic success story; we have more corporate headquarters in our town than the whole of Scotland, Wales and Northern Island put together and a thriving economy.
In 2017, 2018 and 2019, Glassdoor named Slough as the best place to work in the UK; a rating based on hiring opportunities, the cost of living and employee satisfaction.
Slough is changing and the pace of change has never been faster. A joint venture between the council and Morgan Sindall Investments, Slough Urban Renewal, is ploughing investment into housing, civic buildings, leisure and schools.
We are investing more than £50million in new and refurbished leisure facilities across the borough including a new leisure centre and family activity centre, completely rebuilt Ice Arena and refurbished Langley Leisure Centre.
It's location, location, location here in Slough. With main line rail into London Paddington in just 15 minutes, easy access to the M4, M40 and M25, Heathrow on our doorstep and Crossrail, Slough is best place for business, living and leisure.
