East Suffolk Council, East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft
£25,583 - £28,142 per annum FTE
Band 2/3 (SCP 5 to 11)
37 hours per week
Permanent
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have exciting new opportunities to join the East Suffolk Council's Customer Service Team as a Customer Service Advisor.
We are looking for four enthusiastic Customer Service Advisors to join the Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience, and maximising value for money.
You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.
The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. Please note that the operational needs of the business will determine where the successful applicant will work on a rota basis. During the training programme most of the time the successful applicants will be office based, if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
You will need:
Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative. Knowledge of the services East Suffolk Council provides is advantageous however, full training will be provided to the successful applicants.
A minimum of four GCSEs at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work
Here are some of the main benefits:
Great opportunities for training and development
Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
Local government pension scheme
Free car parking (for when you are working in the office)
Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Most of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
For an informal discussion regarding this post, please contact Daniel Chapman on 01502 523611.
Closing date: 11.59pm, Sunday 9th August 2026
Interview date: Week Commencing 17th August 2026
How to apply
Step 1 - Read the advert and the and Person Specification
Step 2 - Complete the Supporting Statement template Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
