Job Description

Customer Service Advisor

📍 Barlborough (Office Based)
💷 £25,174 per year
🕒 Permanent | Full Time | 37.5 hours per week

Join a team where great customer service really makes a difference.

Looking for a role where you'll be supported, valued and have opportunities to grow? Join our friendly and passionate Customer Service team at Biffa, one of the UK's leading waste and recycling companies.

Every day is different. You'll be speaking with customers, solving problems, answering queries and finding the best solutions, all while delivering outstanding service. You'll be joining a fun, supportive and energetic team that works together to make a real difference for our customers.

What you'll be doing

• Handling customer enquiries by phone and email.
• Providing solutions and resolving customer issues efficiently.
• Delivering an excellent customer experience on every interaction.
• Working closely with colleagues to ensure customer needs are met.
• Maintaining accurate customer records and attention to detail.

What we're looking for

We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. If you're positive, organised and remain calm under pressure, we'd love to hear from you.

You'll also have:

• Excellent communication skills.
• Strong attention to detail.
• A positive, can-do attitude.
• Good IT skills (Microsoft Office experience is helpful but not essential).
• Previous customer service experience is desirable, but not essential.

Don't worry if you don't know everything already, we'll give you all the support you need with a comprehensive 4-week induction programme to help you succeed from day one.

Working hours

You'll work a 37.5-hour week on a rota between:

• Monday to Friday: 7:45am – 5:30pm
• Saturday: 8:00am – 1:00pm (approximately 1 in every 8 Saturdays)

Why you'll love working at Biffa

We believe in looking after our people. When you join us, you'll enjoy:

• 24 days annual leave plus Bank Holidays.
• The option to buy and sell annual leave.
• Generous pension scheme.
• Medical and dental cash plan.
• Cycle to Work scheme.
• Retail, leisure and travel discounts.
• Free on-site parking.
• Ongoing training and development.
• Excellent opportunities for internal career progression.

If you're looking for a customer service role with a supportive team, great benefits and genuine opportunities to develop your career, we'd love to hear from you.

Apply today and start your next career with Biffa.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.