Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK
We’re looking for a Customer Service Advisor to join our team in Leigh on a part time basis, supporting customers with queries, order updates, and issue resolution.
You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.
Location: Leigh, WN7
Hours of work: 26 hours per week, 10am-5pm
Working Days: Monday, Tuesday, Wednesday, Friday
Key Responsibilities
Respond to customer queries via phone and email
Track orders and provide updates to customers
Resolve issues quickly, including delivery and order queries
Liaise with internal teams and external carriers
Amend orders while minimising disruption
Maintain accurate records across internal systems
Handle complaints calmly and professionally
Support service levels and team targets
Hours of work: 26 Monday Tuesday Wednesday Friday 6.5 per day
About You
Previous customer service experience
Strong communication skills
Calm under pressure and solution-focused
Organised with good attention to detail
Confident using IT systems
Positive, team-oriented approach
What You’ll Get
Annual company bonus scheme
20 days holiday + bank holidays
Structured training and ongoing development
Supportive team environment
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Part time
Affiliated Companies: Alliance Healthcare Management Services Limited
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
On August 30, 2023, AmerisourceBergen became Cencora.
Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
