Looking for a fresh challenge and real progression? Victorian Plumbing in Skelmersdale or Leyland is inviting dedicated Customer Service Superstars to join our award-winning team and become part of our continued growth story.
We’re not just filling roles; we’re investing in individuals who will define our success. This is your opportunity to move beyond the routine and step into a career that offers genuine progression, competitive rewards, and a supportive culture that champions your success.
Joining us on Monday, 29.06.2026, means becoming part of a forward-thinking, people-first business. We offer much more than a job; we offer a career you can grow with:
Accelerated Earning: Enjoy a competitive salary of ÂŁ27,545.76 (ÂŁ13.20 p/h) plus a robust Monthly Bonus Scheme to maximise your earnings from day one.
Work-Life Balance Built-In: Our predictable 5-Week Shift Rotation includes only one late-shift week and one full weekend out of five, so you can plan life with confidence.
Generous Leave: Enjoy annual leave that grows with your service.
Clear Progression Pathways: We proudly develop our talent from within, offering structured training and clear routes for growth.
Premium Wellness Package: Benefit from Free On-Site Gym Access, Healthcare Cash Plans, and an Employee Assistance Programme.
Daily Comforts: Enjoy free tea & coffee, subsidised food options, and exclusive high street discounts, helping your paycheck go further.
As a vital link between our products and our customers, you’ll ensure every interaction delivers a seamless experience. You’ll make a tangible difference by:
Engaging and Elevating: Connecting with customers via phone, email, and live chat to deliver solutions that earn 5-star reviews.
Expert Consulting: Guiding customers to their perfect bathroom fit, from advanced shower systems to elegant roll-top tubs.
Achieving Goals: Meeting KPIs and SLAs consistently and efficiently.
Team Collaboration: Sharing ideas and best practices to continuously improve our service and team performance.
We’re seeking motivated individuals with a strong foundation in customer service or contact centres (experience preferred but not essential) You’ll be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem-solving and a desire to create satisfying customer journeys.
Location: Skelmersdale or Leyland, Lancashire
Salary: ÂŁ27,545.76 (ÂŁ13.20 p/h)
Start Date: Monday, 29th June 2026
Hours: 40 per week
Shift Example (5-week rotation): Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts.
At VictorianPlumbing.co.uk, we’re proud to foster a fair, enriching, and inclusive workplace where everyone is respected and celebrated. As a Disability Confident Committed Employer, we’re dedicated to ensuring our recruitment process is accessible to all. If you require adjustments, please let us know.
Please Note: VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently.
READY TO TAKE YOUR NEXT STEP?
APPLY NOW and let’s create something brilliant together!
We are Victorian Plumbing (Victorian; like the era, not Victoria; like the Spice Girl)
From our humble beginnings, we’ve quickly become the UK’s largest and most recognisable bathroom retailer.
Along the way we’ve remained a family-run business, building a reputation for quality and unbeatable value.
At our headquarters in Merseyside, and in several other locations across the country, we’ve grown to employ a diverse team of over 500 wonderful colleagues.
As our business continues its trajectory, exciting opportunities and new job roles are always opening up.
So, if you’re looking for a rewarding career at a business that encourages personal development - you’re in the right place.
