Job Description

The Customer Service Advisor is the first point of contact for customers, responsible for handling incoming enquiries and processing sales orders with accuracy and efficiency. This role requires a professional approach at all times, ensuring a high standard of customer service across both phone and email communications.

Key Responsibilities

• Act as the primary point of contact for customer enquiries via phone and email

• Process sales orders accurately and in a timely manner

• Respond to customer queries, providing clear and helpful information

• Maintain professional and positive communication with customers at all times

• Ensure all customer interactions meet quality and service standards

Skills & Experience Required

• Strong organisational skills and attention to detail

• Excellent verbal and written communication skills

• Ability to manage multiple tasks and prioritise effectively

• A customer-focused mindset with a professional attitude

• Ability to work efficiently in a fast-paced environment

Location: Towcester – Office based.

Hours: Monday to Thursday - 08.30am – 5.00pm. Friday 08.30am – 4.30pm.

Hybrid: Once probation is completed, one day working from home

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team