Job Description

Customer Service Advisor

Location: Newcastle upon Tyne – NE12 8BU
Hours: Monday – Friday, 9am – 6pm (40 hours per week - office based)
Salary: £27,200 Year 1 | £28,260 Year 2 | Up to £29,325 Year 3 (performance dependant)
Start Date: 15th June 2026

Join the No.1 Global Leader in Monitored Security

Verisure is officially the world’s #1 professionally monitored security company, protecting over 6.2 million families and small businesses globally.

With operations across 18 countries and continued growth across the UK, this is an exciting opportunity to join a business focused on innovation, customer experience, and protecting what matters most.

We are currently recruiting for multiple Technical Customer Support Advisors to join our growing Newcastle team.

The Role

Working within an inbound contact centre environment, you will support customers with a range of technical and account-related queries, ensuring issues are resolved efficiently and professionally.

You will also handle customer complaints, provide updates on ongoing cases, and work closely with internal teams to deliver an outstanding customer experience throughout.

Key Responsibilities

• Deliver high-quality technical customer support via inbound calls and customer enquiries
• Handle customer complaints in a professional and solution-focused manner
• Provide clear and accurate guidance across multiple communication channels
• Make outbound calls where required to provide updates or resolve issues
• Maintain accurate and detailed customer records
• Escalate complex technical issues to relevant internal and external teams
• Identify recurring issues and support continuous improvement initiatives
  
  

What We’re Looking For

• Ideally at least 1 year’s experience within a customer service environment
• Strong communication and problem-solving skills
• Confident using IT systems and Microsoft Office
• A customer-focused attitude with a passion for delivering great service
• Strong listening skills and the ability to manage multiple tasks effectively
  
  

What’s In It For You?

• Structured salary progression over your first 3 years
• Monday to Friday working hours – no weekends
• Full training provided
• Supportive team environment
• Career progression opportunities within a global organisation
• The chance to work for an industry-leading brand experiencing continued growth
  
  

Interviews will be taking place ASAP with an expected start date of 15th June 2026.