Job Description

We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Customer Service Advisor, on a 12-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay £13.47 - £17.52 per hour

The Customer Service Advisor will act as the first point of contact for customers contacting the Council, handling enquiries, providing guidance and information, processing customer requests, and ensuring a professional and courteous service at all times.

Responsibilities:

• Act as the first point of contact for customers contacting the Contact Centre.
• Handle enquiries effectively and process requests through to satisfactory resolution.
• Provide accurate information and guidance regarding Council services and partner services.
• Utilise CRM and software systems to maintain accurate customer records and process enquiries.
• Liaise with internal departments and staff to resolve complex customer issues.
• Arrange customer appointments where necessary.

Qualification:

• Educated to O Level standard or equivalent qualification.

Essentials

• Proven experience dealing directly with members of the public in a customer service environment.
• Experience working in a busy contact centre or telephone-based customer service role is desirable.
• Strong communication and listening skills with the ability to build rapport quickly.
• Ability to remain calm, patient, tactful, and professional under pressure.
• IT literate with working knowledge of MS Windows and CRM systems.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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