Zip Water UK

Customer Service Advisor

Zip Water UK  •  England, GB (Onsite)  •  15 days ago
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Job Description

We are looking for new team members who are passionate about Customer Success, to work in our experienced customer service team to deliver world class customer success.

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

The role will:

Be based in our Dereham office handling multiple channels from emails to phone calls, to a wide range of customers all over the UK and Ireland.

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

  • #1 eco-friendly and sustainable provider of premium drinking water
  • 15 B fewer plastic bottles used globally each year thanks to Culligan products
  • 1440 single-serve bottles saved annually from each new bottle-free cooler
  • 50% reduction in demand for household cleaning products through use of Culligan softeners and whole home solutions.
  • 72% carbon footprint reduction from avoiding single-use plastic bottles when using bottle-free systems

Requirements

  • Are you looking for a fresh new challenge?
  • Do you have excellent communication skills?
  • Have you got a background in Customer Service?

If so, this could be the role for you!

Benefits

  • 25 days annual leave + bank holidays
  • Company Sick Pay (after qualifying period)
  • We offer a fun and lively atmosphere and casual dress code
  • You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
  • Full training and continuous support with your team
  • Modern canteen and break “chill out” areas
  • There’s onsite parking – we have plenty of space!!
  • Cycle to Work scheme available
  • A market leading company pension
  • Holiday purchase scheme
  • Life insurance
  • Employee rewards and discounts through Perks at Work
  • Option to join Health Care Cash Plan
  • 24/7 365-day access to Employee Assistance Programme through Health Assured
  • Well-being programs – your well-being is important to us
  • Access to on-going learning and development with our online learning platform
Zip Water UK

About Zip Water UK

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced range of drinking water solutions.

Founded in Australia in 1947, we’ve always been innovators, advancing and perfecting our drinking water technology for decades. Today, we provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

The values at the core of our products are simple – quality craftsmanship, unparalleled design, unbeatable technology and a sustainability promise. Our dedication to developing world-leading drinking water systems that positively impact health and wellbeing, as well as the planet, mean that you can trust in the quality of every single system we produce.

On top of the continual development of innovative energy efficient technology, Zip is committed to helping reduce the worldwide plastic waste problem by providing an alternative to single-use plastic drinking water bottles, encouraging the world to reuse, refill and refresh.

Industry
Manufacturing & Production
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
1987
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