Job Description

We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay £12.76 - £16.49 per hour

The Customer Service Advisor will work within the Adult Care Team at the Customer Service Centre, acting as the first point of contact for a wide range of council services. The role involves handling enquiries from the public and professionals via phone and email, providing information, advice, and support, including safeguarding concerns and access to Adult Care and Wellbeing services.

Responsibilities:

• Act as the first point of contact for Adult Care and related services.
• Handle inbound calls and emails from the public and professionals.
• Provide information, advice, and guidance on available services.
• Manage sensitive and safeguarding-related enquiries appropriately.
• Use a strength-based approach to support individuals in maintaining independence.
• Accurately record information in real-time (direct input while speaking).

Essentials

• Previous experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong typing and IT skills with the ability to multitask.
• Ability to handle complex, sensitive, and emotive situations.
• Customer-focused approach with problem-solving skills.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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