Job Description

Ready to build your career delivering great experiences for customers every day? Keen to join a supportive team where you can learn, grow and make a real difference? At EDF, Success is Personal – and we’ll help you shape a path that’s uniquely yours.

The Opportunity

As a Customer Service Advisor, you’ll play a key role in supporting our transition towards An Electric Britain by helping customers get the answers, reassurance and guidance they need. You’ll handle queries with care, professionalism and pace, ensuring every interaction adds value.

You’ll join us on a salary starting of £25,719 per annum, working in a hybrid pattern split between home and our #Exeter office at Gadeon House. You’ll spend time on-site for collaboration, coaching and connection, with the flexibility of remote working that helps you focus and thrive. During your training period, you will be expected to attend the office 5 days a week with regular discussions on your development hybrid working will become available.

You’ll join a supportive team where full training is provided and learning is encouraged. With five opportunities available, this is a great moment to start or grow your career in customer service. You’ll develop communication skills, build confidence across systems and processes, and help deliver better outcomes as we work towards An Electric Britain.

Closing Date: 12th of April 2026

Who You Are

We’re looking for Customer Service Advisors with a passion for helping people and the drive to do great work. Are you experienced in…?

• Strong communication skills to speak, listen and write with confidence
• Solving problems in a fast‑moving environment
• Supporting colleagues and contributing as a team player
• Using IT systems and navigating multiple platforms

What You’ll Be Doing

• Supporting customers via phone, email and online portals
• Taking ownership of customer queries and resolving issues efficiently
• Collaborating with colleagues to find the right solutions
• Identifying opportunities to improve customer experience
• Working within a high‑performing team focused on learning and growth

Pay, Benefits and Culture

Alongside a starting salary of £25,719 per annum, potential for an annual bonus, and a market‑leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers #LI-Hybrid

Additional Information

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.