Job Description

As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.

This vacancy is part time 22.5 hours per week, variable Monday to Sunday, 5days out of 7, between he hours of 7am and 7pm

Key Responsibilities

Customer Service & Resident Support

• Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
• Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
• Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
• Support students with accommodation-related issues, escalating any concerns as necessary.
• Organise and participate in community events to enhance the student experience.

Administration & Operations

Ensure accuracy & integrity of all data processed within our Accommodation Management System (‘AMS’)

• Process bookings, tenancy agreements, rental payments, bank receipts/payments,
• Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
• Conduct regular building inspections and report any issues.
• Ensure compliance with health & safety regulations and company policies.

General Duties

Assist in ensuring the site is always clean, safe, and welcoming.

• Handle lost property, parcel management, and general site organisation.
• Support marketing and promotional activities as required.
• Perform any other duties as reasonably required by management.

Key Skills & Experience

Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).

• Good level of both maths and English.
• Strong communication skills and a friendly, approachable manner.
• Ability to handle queries efficiently and remain calm under pressure.
• Good organisational skills with attention to detail.
• Proficient in Microsoft Office and comfortable using CRM systems.
• A team player with a proactive attitude

Desirable

• Experience working in student accommodation or property management.
• Knowledge of tenancy agreements and property regulations.

Benefits

• EAP
• 25 Days Holidays Plus Bank Holidays (pro rata for part time employees)
• Discount Platform
• Company Pension