Job Description

Role: Customer Service Advisor

Location: Telford / onsite

Contract type: Full time, permanent

Working as part of a team and reporting to the Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively.

Role and Responsibilities:

• Ensuring all telephone calls are answered within a set time frame, dealing with telephone
• Requests from our network of customers
• Schedule appointments for Warranty call outs, servicing and repairs
• Respond to written enquiries in a professional and timely manner
• Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
• Accurately record customer data in accordance with legal requirements under the Data Protection Act
• Support the Customer Service Supervisor with any other administrative duties, as required in the context of the role

Qualifications and Education Requirements:

• Experience working in an environment where customer service is paramount
• A proactive approach to building relationship internally & externally
• Excellent communication skills and telephone manor
• A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
• Confident in dealing with telephone and email queries
• A natural listener and problem solver who is both empathetic and patient
• Able to remain calm when dealing with emotional, difficult or distressed customers
• Quick and accurate keyboard skills and experience of using databases
• IT literate
  

Benefits

• Competitive base salary dependent on experience.
• Sales bonus
• Company Vehicle or cash allowance
• 25 Days Holiday + bank holiday
• Holiday purchase scheme
• Company Pension
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

About us

Carrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise.

Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever.

We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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