Job Description

At Uniquely, we are building a pipeline of candidates for our customer care roles in our Dundalk office. We partner with leading clients in the energy, telecoms, and financial services sectors, providing exceptional service to their customers.

We welcome candidates who are passionate about starting a career in customer service to apply.

Please note: if you are successful, a start date is not immediately confirmed. You will join our candidate pipeline and be contacted when positions become available in our contact centre.

This is a great opportunity to kickstart your customer service career with a dynamic and growing team!

The Role:

We’re looking for friendly, motivated, and customer-focused individuals to join our busy contact centre team as a Customer Service Advisor. You’ll be the first point of contact for our customers, handling incoming calls, answering queries, and providing an excellent customer experience every time.

Key Responsibilities

• Answer calls and respond to customer queries via multiple channels in a professional and efficient manner
• Provide accurate information about products, services, and accounts
• Resolve issues effectively, escalating when necessary
• Update customer records with attention to detail
• Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• Deliver a positive customer experience at every interaction

About You

• You are an excellent communicator and have the ability to build rapport and be highly engaging with customers using multiple channels (phone, email, social media, chat etc.)
• A friendly and professional telephone manner
• Strong problem-solving skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Comfortable using computer systems and handling multiple applications
• Previous customer service or contact centre experience is an advantage, but not essential – full training will be provided

What we Offer

At Uniquely, we pride ourselves on creating an award-winning environment where our people can grow and thrive. Our Customer Experience Centre (CEC) provides nationally accredited training, career development opportunities, and some of the best employee benefits in the country.

• Salary & Bonus: Competitive salary & annual performance-related bonus
• Healthcare & Pension: Private health insurance (VHI) and company pension scheme after 6 months
• Annual Leave: 20 days paid leave per year, plus 1 extra day per year based on tenure (up to 25 days)
• Training & Development: Full training and ongoing coaching, plus talent management programmes for career progression
• Rewards & Recognition: Monthly performance and engagement incentives
• Employee Assistance Programme (EAP): Support for personal and professional wellbeing
• Performance Reviews: Annual performance review process linked to pay reviews

Our environment is designed for High Potential, High Performers who want to build a lasting career in customer service while enjoying excellent benefits and a vibrant workplace culture.

This is an expression of interest advertisement for future vacancies. While there are no active openings at present, applications will be reviewed and retained for upcoming opportunities.