Job Description

We are working closely alongside a Local Authority in Lincoln to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay £12.76 - £16.49 per hour

Hours per Week: 25

The Customer Service Advisor – Out of Hours will act as the First Point of Contact for emergency and corporate service enquiries on behalf of Lincolnshire County Council. This role involves handling sensitive calls relating to Adult and Childrens Social Care, as well as District Council and other local authority services. The position requires flexibility to work evenings, weekends, overnight shifts, and public holidays.

Responsibilities

• Act as the first point of contact for emergency Out of Hours calls relating to Adult and Childrens Social Care.
• Handle sensitive calls from professionals (e.g., Police, Health Services) and members of the public.
• Accurately gather, process, and record information in line with procedures.
• Manage calls relating to District Council services (e.g., housing repairs) and other local services including Libraries and Heritage.
• Deliver high standards of customer service across a diverse range of enquiries.
• Use internal systems and Microsoft Office applications to record and update case information.

Qualification:

• Good general education (GCSEs or equivalent including English and Maths)

Essentials

• Proven customer service experience with a passion for delivering excellent service.
• Strong verbal communication skills with the ability to handle sensitive conversations professionally and empathetically.
• Ability to gather and record accurate information efficiently.
• Strong IT skills and confidence using multiple systems simultaneously.
• Ability to work independently and as part of a team.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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