Customer Service Advisor
Location: Newcastle, NE12 8BU
Salary: Starting at £26,133 per annum, increasing with role progression, plus £1,200 performance-based bonus
Hours: 40 hours per week
Shifts: Monday to Friday, 9:00am – 6:00pm
Holidays: 21 days annual leave (increasing to 23 days after 12 months’ service) plus bank holidays
About the Role
We are currently recruiting Customer Service Advisors to join our Customer Service department at Verisure Services in Newcastle.
This is a role where you will support customers by handling queries, resolving complaints, and ensuring a high quality customer experience at every interaction.
About Verisure
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.
Our mission is simple: to give our customers peace of mind by protecting what matters most.
Key Responsibilities
Skills and Experience
Benefits Package
At Verisure, we value our people and offer a comprehensive benefits package, including:
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 6 million customers in 18 countries across Europe and Latin America, with a team of more than 30,000 colleagues.
Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few!
Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry!
GROWTH
Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally.
- Strong and visionary Management Team and a robust business plan for value creation.
- We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven
INNOVATION
- We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions.
- Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions.
- Develop exclusive hardware and software features.
- Research & Development centers in Madrid, Geneva and Malmö.
- +1700 Technologists… and growing!
PEOPLE
Our successful growth is dependent on our talent pipeline. Our People are our business! We are:
- Passionate in everything we do
- Committed to making a difference
- Always Innovating
- Winning as a Team
- With Trust & Responsibility
