Build an Aviation Career You’re Proud Of
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.
As a Customer Service Administrator, you’ll have the responsibility of performing administrative staff support and customer service activities for customers regarding gas turbine powered aircraft engines/components located at a Regional Turbine Center facility.
What you’ll do:
Under the direction of the turbine center supervisor/manager, is expected to: Administratively assist with the documentation required to manage client engines/components through company maintenance/repair processes at the turbine repair facility by providing compilations and distribution of cost estimates, helping expedite customer, shop and engineering communication; and, tracking engine/component movements.
Responsible for all telephone, word processing and filing for the regional turbine center. Word processing consists of invoices and other forms. Accuracy is stressed rather than speed.
Reconcile monthly facility accounts, utility bills and order general office supplies. Perform data entry, ad hoc reports, and other general office duties as needed.
Work closely with areas such as Sales, Operations, QC, Materials and Finance to ensure both customer expectations and company requirements for documentation and services are met or exceeded.
Review and document analysis of such materials as: logbooks; engine/component inspection records; work orders; product/engine input; cost estimates and sub-contract pricing; invoice review; service bulletin/OEM review; and RTS management.
Monitor records of components/engines on a weekly basis, update employees weekly on the status of the customer's engine, and reviews invoices for all engine and part work orders for management.
Position Requirements:
Ideally have two years or more related aviation sales/customer service experience.
High School or Associate's graduate with administrative/technical training and knowledge normally achieved through graduation from a school or vocational program.
Must possess effective written and verbal communications skills.
Must be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.
Must be able to perform follow-up on jobs until successfully completed.
Must be authorized to work in the US.
Preferred Characteristics:
Strong attention to details
Benefits that make life better:
#LI-RC1 Raising the Standard of Excellence since 1911
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.
