Job Description

Company Description

At Securitas Technology, we’re more than just a security solutions provider—we’re innovators, problem-solvers, and industry leaders dedicated to protecting what matters most. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

The role...

The Customer Service Advisor plays a vital role in supporting service operations, ensuring customer excellence and contributing to overall business performance. This role is responsible for the effective planning and coordination of service activities, ensuring all work is delivered in line with business standards, customer expectations, and service level agreements.

The working hours will be 20 hours per week, between 10.00am-2.00pm.

Job Description

What you will do...

• Consistently demonstrate a customer-first approach in all interactions.
• Maintain proactive and professional communication with both internal stakeholders and external customers.
• Deliver exceptional customer service in accordance with agreed service level agreements (SLAs).
• Support customers by coordinating and scheduling reactive service calls.
• Plan and schedule Planned Preventative Maintenance (PPM) visits effectively.
• Manage field service engineers’ diaries and allocate work within assigned areas to meet business targets.
• Take ownership of return visits following an initial engineer attendance.
• Coordinate the scheduling of specialist equipment and subcontractors in accordance with company procedures.
• Make informed decisions by assessing multiple operational and customer-related factors.
• Accurately log, track, and manage customer complaints in line with company processes.
• Undertake any additional duties as required by the Customer Service Manager.

Qualifications

What you will need...

• Proven experience in a call centre and/or customer-facing role, either internal or external.
• Strong working knowledge of Microsoft Office applications.
• Ability to use multiple systems simultaneously.
• Team-oriented mindset with an open and transparent approach to workload management.
• Ability to build and maintain effective working relationships with Regional Service Managers and field engineers.
• Experience using a service management system.

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!