Job Description

About the role

As a Customer Service Administrator for our Technical team, you’ll support our the team by streamlining workflows, maintaining accurate records, and coordinating across multiple channels. Working closely with our coordinators and advisors, you’ll help deliver excellent customer service and improve the processes that keep our operations running smoothly.

What you'll do

• Serve as the administrative contact for all incoming enquiries, ensuring requests are accurately logged, prioritised, and directed to the right team.

• Support the Technical team by coordinating communications, processing requests, tracking progress, and maintaining clear documentation.

• Help resolve customer and partner issues by following up with internal teams and ensuring smooth, timely delivery of services.

• Maintain organised service records and highlight recurring issues or process improvements to enhance overall efficiency and customer experience.

• Provide administrative support ensuring invoices are managed effectively, and day-to-day operations remain steady.

Who you are

• You have strong time management skills and perform effectively under pressure.

• You’re confident in balancing competing priorities in a fast-paced environment.

• You have experience using CRM or operational systems such as Unleashed, Gorgias, Prospect, or similar platforms.

• You’ve worked in an administrative role before or are proficient in maintaining accurate records and documentation.

What you'll bring

• Experience in an administrative or customer-facing role, ideally within hospitality, wholesale/B2B, technical support, or B2C environments.

• A hospitality background is highly valued, bringing an understanding of fast-paced operations and a customer-first mindset.

• Comfortable handling technical or operational administration, with the ability to manage systems, processes, and documentation accurately and efficiently.

What success looks like

• Enquiries are logged, prioritised, and routed efficiently, keeping communication smooth across teams.

• The Technical functions feel supported through effective coordination and accurate documentation.

• Urgent issues handled confidently and escalations managed effectively.

• Records and workflows stay organised, up to date, and easy for the team to use.

• Customers and colleagues consistently receive timely, professional, and solutions-focused support.

Please note: Origin will begin relocating its Roastery production and HQ in late 2026, moving from Porthleven to a new site near Truro and Perranporth, just off the A30. We encourage applicants to keep this in mind when applying.

Working at Origin

• 34 days holiday, inclusive of your birthday and public holidays (pro-rata for part time employees)

• Unlimited coffee and discounts on merchandise and partner products

• B Corp certified and proudly independent

• People-first culture with meaningful, values-led work

• SCA training and learning opportunities for everyone

• Enhanced family leave, sick pay, period leave, and personal days

• 5% employer pension contribution

• 24/7 Employee Assistance Programme and GP service

• Two paid volunteering days each year About the role

Everyone is welcome at Origin

We believe diverse perspectives enrich our culture and creativity. If you’re passionate about coffee and excited by this opportunity – even if you don’t tick every box – we encourage you to apply. Your unique experience could be exactly what we need.

Why join us?

At Origin, you’ll be part of a dynamic team that values creativity, sustainability, and collaboration. We’re committed to providing an inclusive and inspiring environment where you can grow professionally and make a meaningful impact. And, of course, you’ll have access to some of the best coffee experiences imaginable.

While you are here and before you apply, take a look at us on Instagram.

We may close this advert early if we receive a high volume of suitable applications.