Job Description

Jo Mercer is a proudly Australian operated women's' footwear retailer operating within the domestic market for over 20 years.

Our reputation as market leaders has been built on our premium fashion range of footwear and accessories, supported by an exceptional customer experience both in store and online.

We are looking for a full-time "can do" person with a bubbly personality and a "what's next" attitude to join our Customer Service team based in the office at South Yarra (quick walk from South Yarra station, or trams). This is a team of 2, so we're looking for someone who can get along easily with others, is a team player and enjoy assisting customers.

Who are you?

• You love variety for you thrive on multitasking.
• You're confident on the phone when challenged by difficult customers.
• You have previous experience handling customers either in-store or online.
• It would be advantageous if you're computer savvy, especially with Excel, and knowledge of Retail Express (REX) and Zendesk would be advantageous.
• Great integrity with a willingness to help.

Your specific responsibilities will include:

• First point of contact for our customer service phone and email queries.
• This is an office based role at our South Yarra offices.
• Processing refunds and exchanges promptly.
• Tracking of undelivered customer orders.
• Liaising with stores to support enquiries.
• Process any stock transfers to be dispatched back to the stores and manage stock integrity.
• Manage international orders and enquiries.
• Able to work Monday - Friday 9am-5pm.

What we can offer you:

• A competitive remuneration package.
• Company bonus scheme.
• Generous staff discount for you plus a family & friends discount.
• A genuine, open and collaborative working environment.
• Online purchasing discounts via our HR Platform Employment Hero.
• Early access to your pay.
• Free pair of shoes upon commencement then again with new season campaign.

We are looking for someone with customer service experience (preferably in Retail but not essential) and a positive attitude. We have a great office where everyone is a team player so you will need to be too.

Working for Jo Mercer

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands.

The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

At Jo Mercer, our commitment to innovation and people are central to achieving a unique and supportive company culture.

• We value Initiative, Teamwork, Integrity, Empowerment & Customer focus.
• 2 free pairs of shoes per year (1 upon commencement).
• We offer opportunities for advancement in a constantly growing company.
• Company bonus scheme.
• Unlimited staff discount of up to 60% to spoil yourself plus family & friends discount.
• Recruitment referral program up to $1000.
• Employee Assistance Program and more.

Please hit apply now if you would like to be considered for this role.

Jo Mercer is an equal opportunity employer.

We thank you for taking the time to apply and successful candidates will be contacted.