Hologic is an innovative medical technology company focused on improving health and well-being through early detection and treatment. We develop, manufacture and supply life-changing Diagnostics, GYN Surgical and Breast & Skeletal Solutions that are founded on science and driven by technology; allowing healthcare professionals to diagnose and proactively treat patients with growing certainty, precision and greater peace of mind.
Bright people working together to pioneer advances in human healthcare have created Hologic’s success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to succeed.
As the Customer Service Administrator, you will be a valued member of the team providing reliable and consistent support to customers and internal stakeholders in Hong Kong and the Emerging Asia region This role will primarily support the Hong Kong market and therefore requires fluency in Cantonese and English
You will provide phone and email-based customer service associated with order processing, order management and delivery of Hologic products. The role is responsible for the end-to-end management of customer orders including purchase order processing, order confirmation, allocation and dispatch coordination. You will also work closely with cross-functional teams across the business to ensure efficient order fulfilment and a high standard of customer service.
This role is a full-time, 6‑month maximum term contract, working Monday to Friday and based in Macquarie Park, Sydney, with hybrid working arrangements available.
We are looking for a team player with strong customer service and communication skills in both Cantonese and English (written and verbal). You will have a positive attitude, strong attention to detail, and a willingness to learn while contributing to a high-performing and collaborative team that is passionate about improving women’s healthcare.
You will have demonstrated experience in a customer service, order management or logistics administration role Experience in the medical device or healthcare industry is advantageous but not essential. Strong computer skills, including experience with Microsoft Office, are required. Experience with Oracle or other ERP systems is beneficial but not essential.
In return, you will be joining a collaborative and supportive team environment where employee engagement, wellbeing and work-life balance are valued. We also offer:
If you are driven by the pursuit of a healthier and more enriched life for yourself, your family and those around you, we encourage you to apply.
We make hiring decisions based on your experience, skills and passion. Please note that interviews may be conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
#LI-TL1
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives.
None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities.
What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses.
We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes.
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