SAE Group

Customer Service Administrator

SAE Group  •  Kingscliff, AU (Onsite)  •  6 hours ago
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Job Description

Looking to build your career in a role where you can make a real difference, while working just moments from the beach? Join an industry‑leading renewable energy company that’s passionate about delivering exceptional customer experiences.

SAE Group continues to grow, and we’re looking for a motivated Customer Service Administrator to support our customers and internal teams in a fast‑moving, purpose‑driven environment.

About the Role

As a Customer Service Administrator, you’ll be a key point of contact for customers throughout their solar installation journey. Your role is to ensure clear communication, accurate administration, and a smooth experience from sale to installation.

What the role involves:

  • Managing customer communication and enquiries
  • Coordinating timelines, updates, and workflow
  • Preparing and updating administrative documents
  • Supporting customers with a calm, empathetic and solution‑focused approach
  • Working alongside an experienced, supportive team
  • Receiving on‑the‑job training specific to the solar industry

If you enjoy helping people, organising processes, and keeping things running smoothly, this role will suit you well.

About You

  • Previous customer service or administrative experience
  • Clear written and verbal communication
  • Strong organisational and time‑management skills
  • Calm, positive and solutions‑focused approach
  • High attention to detail
  • Eager to learn and grow

About Us

SAE Group is an Australian‑owned renewable energy company delivering high‑quality solar solutions for more than 16 years. With expansion, we now operate across NSW, QLD, WA and ACT, all from our beachside headquarters in Kingscliff.

We’re proud to contribute to a sustainable future while creating a supportive, community‑minded workplace.

What We Offer

  • A welcoming and supportive work environment
  • Opportunities for professional growth
  • Novated leasing
  • RDO afternoons
  • Enjoyable company events
  • The chance to take your lunch breaks by the beach
  • Access to our confidential Employee Assistance Program (EAP)

Apply Now

If you’re ready to join a meaningful, energetic and growing organisation, we’d love to hear from you.

SAE Group

About SAE Group

SAE Group is a wholly owned and operated Australian company specialising in energy efficient technology. Our Directors have over 30 years of combined experience as electrical contractors providing professional, economical and sustainable solutions. Our diverse experience and flexibility in meeting our clients'​ needs is what defines SAE Group with expertise in solar power, energy efficient lighting, air-conditioning and all electrical services.

SAE Group offer a unique service in providing customers with a one-stop-shop for all things Solar and Electrical. With expertise in both Residential and Commercial:

- Solar power (grid connect and stand alone or off-grid)

- Air conditioning(ducted and split systems)

- Energy efficient LED lighting

- All general electrical services including home automation and test & tag.

Whether you are a small residential customer looking to save money on power or a large commercial customer, SAE Group will tailor a solar power system to meet your needs. Our solar installation teams are are highly experienced and fully accredited with the Clean Energy Council to perform solar power installations. To date, SAE Group have installed thousands of residential solar power systems between 1kW and 10kW in size and hundreds of large commercial solar power systems between 10kW and 100kW.

The quality of SAE Groups'​ solar power installations is second to none and our installation teams have an excellent reputation for performing fast, tidy installs with an extremely high standard of workmanship. Our portfolio includes several ‘solar schools‘ which were installed under the Australian Government’s National Solar Schools Program. These systems allow schools to benefit from both large energy savings and the educational outcomes provided by their state-of-the-art solar energy equipment. SAE Group have recently been awarded a Gold Rating by www.solarquotes.com.au based on positive customer feedback and testimonials.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
Tweed Heads, AU
Year Founded
Unknown
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