Job Description

The Customer Service Administrator plays a vital role in ensuring customer satisfaction and operational efficiency within our call centre in Virginia, Brisbane. This position is essential for managing customer inquiries, resolving issues, and providing support to our team, thereby contributing to the overall success of our customer service operations.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist in resolving customer complaints and issues effectively.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Provide administrative support to the customer service team as needed.

Qualifications:

• Proven experience in a customer service role, preferably within a call centre environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work effectively in a team and independently.
• Strong organisational skills and the ability to manage multiple tasks.