Job Description

Grade: RCS O

Contract Type: Permanent (Full-Time)

Shift patterns: Monday to Friday 8am-4pm / 9am-5pm

Location: Coventry, CV8

Do you have experience in customer service, logistics, waste management, or supply chain operations? Are you highly organised with the ability to manage multiple priorities while delivering excellent service?

We're looking for a Customer Service Administrator to support customer and supplier operations, ensuring waste management services are delivered on time and in full. You'll manage customer orders, coordinate suppliers, resolve queries, maintain compliance documentation, and support invoicing and reporting activities while consistently delivering outstanding customer service.

✅A TYPICAL DAY MAY INVOLVE

• Manage customer orders, quotations, service requests, and supplier collections, ensuring all activities are completed within agreed service levels.
• Provide excellent customer service by resolving queries, handling complaints, maintaining customer relationships, and ensuring customer satisfaction.
• Monitor supplier performance, ensure order confirmations are completed accurately and on time, and maintain supplier relationships.
• Support invoicing, reporting, compliance documentation, annual waste transfer notes, and invoice query resolution activities.
• Identify and support continuous improvement initiatives, challenging existing processes and contributing to operational efficiency improvements.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Someone with previous experience in a customer service, logistics, or supply chain environment (Essential)
• A highly organised individual who can multitask, prioritise workloads, and maintain accuracy while working to deadlines and SLAs.
• A strong communicator who can build positive relationships with customers, suppliers, and internal stakeholders.
• A proactive self-starter who enjoys solving problems, driving tasks through to completion, and identifying process improvements.
• Someone with good IT skills, including Microsoft Office applications.

✅WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 28th Septemberc. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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