Job Description

Position: Trade Customer Service Administrator (UK and Rest of World)

Location: Kingswinford, West Midlands

Salary: £27,491 per annum

Permanent, office based – 35 hours per week

We're looking for a highly organised Trade Customer Service Administrator to be the central point of contact for our UK Trade dealers, Local Authorities and ROW (Rest of World) dealers. You'll own the order-to-invoice journey end to end, working closely with Operations, Business Development Managers, our Warehouse, Technical Support, Finance and our overseas factory to make sure every order, enquiry and export runs smoothly and every dealer relationship is well looked after.

What You'll Be Doing

• Acknowledge and process every order promptly and accurately, within target, keeping dealers reassured and in the loop.

• Manage and progress every order from receipt through to invoicing, staying on top of any issues before they arise.

• Act as a reliable point of contact for the orders you're handling, coordinating with the right people to keep things moving smoothly.

• Keep Business Development Managers confidently up to date across their order book, freeing them up to focus on their dealer relationships.

• Produce clear, accurate KPI reporting for Local Authority contracts, helping us demonstrate great service and stay compliant.

• Resolve dealer issues with care, finding outcomes that work for everyone and protect the relationship.

• Coordinate warranty cases with our Trade Technical Support team, processing warranty orders correctly and promptly.

• Work closely with Finance to keep pre-payments accurate and on track.

• Liaise with carriers to arrange export shipments, with preparation of export documentation where required.

• Pitch in flexibly across the team, helping keep the customer experience consistently excellent.

Why Join Us

Stiltz Homelifts designs and manufactures award-winning home lifts that help people stay independent in the homes they love. We're a friendly, fast-growing global business that prides itself on doing things properly for our customers, our dealers and each other. If you like being part of a close-knit team where your work genuinely makes a difference, you'll fit right in.

What we offer

The opportunity to join a small, supportive team where your contribution is visible and valued, working for a company that genuinely changes people's lives

• Competitive salary £27,491 per annum

• 25 days holiday + 8 statutory bank holidays + 1 extra day off for your birthday!

• Life assurance + critical illness cover

• Pension scheme

• Company bonus scheme

• Enhanced cash back health scheme + wellbeing support

• Employee referral scheme

• Employee discounts

• Cycle to work scheme

• Fully supported induction and ongoing training

What You'll Bring

• Proven experience in a fast-paced B2B customer service or sales administration environment.

• Excellent organisational skills, with the ability to plan and prioritise a busy, deadline-driven workload.

• High attention to detail across every task, big or small.

• Confident, customer-focused communication skills, both written and verbal, with a knack for building rapport.

• A collaborative, problem-solving mindset, someone who takes ownership of an issue and sees it through to resolution.

• Practical experience using an ERP system for sales order processing – experience with NetSuite would be a bonus, though full training will be given.

• Good working knowledge of Microsoft Office (Excel, Word, Outlook).

• A team player who's equally comfortable working independently and pitching in to support colleagues.

• Knowledge of the Local Authority and Disabled Facilities Grant process (desirable not essential).

This could be your next great move, apply now, we look forward to hearing from you.

Equal Opportunities

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone, regardless of gender, age, ethnicity, disability, sexual orientation, religion or belief, and we're happy to discuss any reasonable adjustments you may need during the recruitment process.