O'Brien Glass Industries

Customer Service Administrator

O'Brien Glass Industries  •  Commonwealth of Australia (Onsite)  •  2 hours ago
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Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Our Perth Glazing Branch based in Kewdale, is looking for a motivated, friendly, and customer‑focused Customer Service Administrator to join our team. If you love helping people and want to work in a supportive, positive environment, this is the perfect opportunity.

This is a permanent part-time opportunity, offering 24 hours per week with flexible shift arrangements, providing greater flexibility and balance for the successful candidate.

Why You’ll Love This Role

As the first point of contact for our customers, you’ll play a vital role in delivering the exceptional service O’Brien® is known for. You’ll be supported by experienced leaders, enjoy ongoing training and coaching, and be part of a team that genuinely values your contribution.

What You’ll Be Doing

  • Deliver warm, professional, first‑class customer service
  • Keep customers updated on delivery timeframes and job progress
  • Create job authorities, quotes and invoices using our internal systems
  • Follow up on quotes, leads and return customer calls promptly
  • Follow up subcontractors and suppliers for invoices and where necessary
  • Contribute to a positive team environment and help drive great customer outcomes

About You

You’re someone who enjoys connecting with people and takes pride in delivering excellent service. You’ve likely worked in retail, administration, or customer service, and you’re comfortable using computers and learning new systems.

You’ll bring:

  • A genuine passion for customer service excellence
  • Confident, engaging communication skills
  • Strong organisation and time‑management abilities
  • Reliability, accountability and a positive team attitude
  • Intermediate to advanced computer literacy

If you're proactive, people‑focused and enjoy helping others, you’ll be a great fit.

Why O’Brien®?

Build More Than a Career. At O'Brien, we're committed to creating a workplace where people feel valued, supported, and inspired to do their best work. With career development opportunities, flexibility, recognition, and a strong sense of belonging, it's no surprise our people choose to grow their careers with us.

If you love helping people and creating positive experiences, we'd love to hear from you. Apply Now and become part of our friendly team!

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

O'Brien Glass Industries

About O'Brien Glass Industries

O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.

Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.

What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.

We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.

If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.

Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
1924
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