The Customer Service Administrator provides general administrative assistance to the Agency Operations Service Center, as well as customer service support to customers, vendors and employees via the phone. Primary functions will be answering the phones daily and responding to customer inquiries. Listening to customer voicemails and returning calls in a timely manner. Help direct callers to the appropriate state offices or divisions. Handles miscellaneous projects assigned by manager.
This position answers all incoming calls to the company’s main corporate phone line. Assesses each caller’s needs and routes calls to the appropriate department or personnel, ensuring efficient and accurate call handling.
ESSENTIAL FUNCTIONS
Answers phone in a timely, courteous manner. Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.
Listen to voicemails, take messages, and return customer calls.
Keep Administration Manager informed of any problems that may occur with local phone system and/or voicemails
Must be personable, positive and a professional representative of the Company.
Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
Ability to work overtime as requested and approved by supervisor.
Verifies agents nationwide.
Assists with final policy and endorsement requests nationwide.
Perform other duties as assigned by supervisor.
KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED
Experience in customer service, clerical or administrative support work.
Excellent interpersonal and customer service skills.
Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and communicating with customers.
Proficient in Microsoft Office including but not limited to WORD and Outlook.
Ability to prioritize, organize and handle multiple projects.
Excellent verbal and written communication skills.
PHYSICAL/MENTAL DEMANDS
This position is the first point of contact of the company with customers, so incumbent must be consistently on time for work each day and have dependable attendance.
Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.
Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday.
Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.
Repetitive and continual typing motion is required.
#LI-KT1
The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.
Position's Pay Range
$18.50 - $19.50/hr
Benefits may include:
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
Old Republic Title is an Equal Opportunity Employer
Old Republic Title is one of the largest title insurance groups* in the United States. We operate through a national network of Company-owned offices, affiliates, authorized agents and approved attorneys, which allows us to service our customers in both large and small markets across the country.
*Members of the Group are:
Old Republic National Title Insurance Company and American Guaranty Title Insurance Company.
OUR MISSION
Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders and other important stakeholders place in us.
