Job Description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Areas of responsibilities

• Ensure that the contracts are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures
• Action vehicle contract In-life changes requests
• Receive service change or data amendment request and update system with contract change within SLA
• Process end of contract related activities
• Complete intercompany billing activities
• Perform cash application and payment allocation processes
• Analyze customer account balances and resolve discrepancies
• Process invoices and related documentation accurately and timely
• Recommend process improvements to create greater efficiency;
• Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition;
• Provide excellent customer service, with the ability to build productive relationships, conduct quality sample assessments and identify process improvements;
• Perform any ad-hoc analysis as per manager’s indications ;

Job Requirements

• University degree/diploma (e.g. in business, management, economics, etc)
• Intermediate MS Office (Excel);
• Experience working in a multi-lingual international organization
• English (fluent, verbally and written)
• Excellent communication skills and customer oriented mindset

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.