Job Description

Customer Service Administrator

Location: Remote (Poland)

Employment Type: Fixed-term (10 months)
Company: NCH Europe – A Solenis Company

At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow.

As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a hybrid basis at our NCH Head Office in Bilston. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward.

In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field.

Key Responsibilities:

• Achieve and maintain both individual and departmental productivity, quality and service standards
• Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
• Process customer orders, service plans and business data in an accurate and timely fashion
• Actively contribute to a positive and supportive team culture
• Deliver timely, relevant and accurate data to key stakeholders when requested
• Work closely with other functions as appropriate to build positive and rewarding relationships
• Take responsibility and seek opportunities for personal development

Skills, Knowledge and Expertise:

• Self‑motivated and enthusiastic
• Flexible and adaptable to changing business needs
• Strong teamwork and collaboration skills
• Effective communication skills (written and verbal)
• Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
• Customer‑focused with good listening skills
• Problem‑solving ability and action‑oriented approach
• Comfortable interacting with senior management

Experience & Knowledge:

• Experience working in a fast‑paced customer service and/or administration environment (essential)
• Excellent written and verbal communication (essential),
• IT literacy with strong Microsoft Office knowledge
• Fluency in two Nordics Languages (Sweden/Norway/Finland/Denmark/Estonia)
• Experience using Oracle and/or SAP systems

Benefits:

• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Programme and wellbeing resources

About NCH Europe

NCH Europe exists because of its customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements.

With a presence in 25 countries and an ever growing network of sales staff; NCH Europe is one of the largest divisions of NCH Corporation; a US based multinational company.

We deliver best-in-class industrial maintenance solutions, with a focus on hospitality, industrial and infrastructure businesses in Europe.
Achieve sustainability goals and maximise efficiency with our unparalleled knowledge and technical competency.

At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.