Job Description

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We would like to present you with an exciting opportunity for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!

Working hours: Sunday-Thursday, 8am-5pm.

Salary: £25,777 per annum, plus £1,000 attendance bonus.

As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.

Key Duties of a Customer Service Administrator include:

• Handle all aspects of customer relations via telephone and email, providing prompt and professional support.
• Report shortages, overs, and product rejections to external clients accurately and in a timely manner.
• Liaise with hauliers daily to monitor deliveries and resolve any transport-related issues.
• Manage a busy shared inbox, responding to customer and internal queries efficiently.
• Track Proof of Delivery (POD) documents returned from drivers and depots.
• Maintain organised filing systems, ensuring all paperwork is filed in the correct locations.
• Scan and update all Proof of Delivery documentation into internal systems to keep POD records current.
• Produce POD reports for management meetings and operational reviews.
• Respond to customer requests for PODs and provide supporting documentation when required.
• Contact hauliers and send follow‑up emails daily to chase missing PODs using consignment drop-off and KPI reports.
• Investigate POD discrepancies and resolve issues with relevant parties.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!