Job Description

Customer Service Administrator (Accrington)

Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries with confidence and maturity. This is a mix of dealing with queries as well as following up with the administration.

It’s a superb role in a company with strong values and a great reputation for quality. They will offer a competitive salary plus an array of company benefits which include: -

- Generous holidays

- Early finish on Friday

- Free Parking

- Pension & healthcare

- Company events

- Subsidised canteen / restaurant, + lots more

Duties involve:

• Answering inbound customer service calls as well as dealing with email correspondence
• Query resolution – building relationships with customers and suppliers
• Building an excellent rapport with customers delivering a 1st class service
• Will forward any non customer service calls to the relevant department
• Deal with technical information and queries
• Completing all relevant paperwork and administration

You should have:

• It is essential to have delivered a good level of customer service to customers
• Strong IT skills including Word & Excel
• Good attention to detail
• An excellent telephone manner, polite, friendly and informative

This role is working in a great team, within beautiful modern offices. We are looking for a self-starter and a motivated team member! Is this you?

Please apply now for immediate consideration.