Job Description

Love Where You Work!

At Towne Properties, we build more than communities—we build careers. Join a Top Workplace (2018–2025) and grow with a company that values professionalism, service, and long-term success.

Customer Service Administrator – $18–$21/hr

Location: Raleigh, NC (Carolina Regional Office)
Schedule: Monday–Thursday, 8:00 AM–5:30 PM; Friday, 8:00 AM–1:00 PM
Job Type: Full-Time (On-Site)

What You’ll Do

• Serve as the primary contact for residents, homeowners, and Board members
• Provide reception coverage in the mornings, greeting visitors and managing incoming calls
• Support Community Support Assistant (CSA) responsibilities in the afternoons
• Provide high-level administrative support, including reports, correspondence, and record management
• Manage resident communications and ensure timely, accurate responses
• Prepare newsletters and official community communications
• Support Board operations and track follow-up items
• Maintain front desk professionalism and assist with office operations

What You Bring

• 2+ years of customer service and administrative experience
• Prior HOA experience a plus
• Strong business writing and professional communication skills
• Proven ability to manage multiple priorities with accuracy and efficiency
• Advanced proficiency in Microsoft Office (SharePoint/OneDrive preferred)
• High level of professionalism, discretion, and problem-solving ability
• Valid driver’s license, reliable transportation, and auto insurance

Compensation & Benefits

• Medical, dental, vision, life insurance, and FSA options
• 401(k) with company match
• Paid time off, holidays, vacation, and personal days
• Training and career development through Towne University
• Referral bonuses, recognition programs, and a supportive team environment

Why Towne Properties?

• Family-owned and operated since 1961
• Recognized as an Energage Top Workplace (2018–2025)
• Opportunities for long-term growth and advancement

Apply today and grow your career with Towne Properties—where we build great places to Live, Work, Shop & Play®!

Towne Properties is an Equal Opportunity Employer. Employment is contingent upon successful completion of background and MVR screening.