Job Description

Company Vaillant Group U.K. Ltd Location Belper-GBR Country United Kingdom (GB) Brand Vaillant

Contract type Permanent Working time Part-time

What we achieve together

• You will perform a wide range of administrative duties across multiple communication channels, ensuring that customers, partners and internal teams receive timely and accurate support.
• Your responsibilities will include handling B2B and partnership requests as well as providing empathetic and service‑oriented support to B2C customers.
• After analysing requirements from field engineers, you will help secure accurate job closures and enable seamless internal processes.
• By coordinating consumables and supporting cross‑branding procedures for spare parts, you will contribute to efficient field operations.
• Together with colleagues from Customer Care, Planning, and Spares, you are part of an interdisciplinary effort to streamline workflows and boost overall service delivery.
• By using data spreadsheets, digital tools and Salesforce reporting, you ensure that customer correspondence and operational updates are dispatched accurately and efficiently.

What makes us successful together

• You have experience in an administration environment, ideally within a service oriented or customer focused setting with excellent communication skills.
• You have worked independently as well as collaboratively in a team, bringing flexibility and reliability to your daily tasks.
• Your organisational skills help you manage diverse tasks, shifting priorities, and varied communication channels.
• Your experience with customer databases, scheduling systems and dispatching tools helps you handle workload efficiently.
• Your ability to work confidently with postcode mapping and geographical data supports effective planning and customer coordination.
• Familiarity with Salesforce reporting or similar platforms is beneficial and supports your professional development.

What you can count on

• Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith
+44 7734 985 093