We have an exciting opportunity for a Customer Service Administrator to join our busy team, on a full- time permanent basis!
This role involves occasional weekend work and varying shift patterns so flexibility is a must.
Since 1904, Thatchers has been crafting some of the world’s best cider. Now in our fifth generation of family cider makers, we take pride in our Somerset roots.
We’ve grown a lot, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We’re just getting started.
As a Customer Service Administrator, you’ll learn everything there is to know about delivering outstanding customer service.
Dealing with incoming and outgoing calls, assisting in the online sales warehouse, as well as working in our on-site shop, you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.
Specifically, you will learn how to:
Manage incoming and outgoing calls to customers
Use bespoke IT software to carry out your day-to-day job
Place customer orders and assist with promotional items/POS
Process installation requests and repairs for customers
Complete monthly reporting
Manage the Thatchers Cider Shop – selling products to the public and replenishing stock
Help with packaging online sales to go out to customers
To be considered as a Customer Service Administrator, you will need:
A good level of IT skills and be happy to learn new software systems
The ability to analyse data and prepare reports
Good telephone manner
Highly organised, with good attention to detail
To be confident dealing with people at all levels
To be a proactive problem solver
To be resilient and flexible, with the ability to accept and adapt to changing situations
Personal Qualities:
Confident and good with dealing with people at all levels
Thirst for knowledge
Smartly presented
Someone who loves to get things done, with a proactive, problem-solving approach
Strong work ethic and can-do attitude
Competitive salary
Tasty discounts at our cider shop and pub, The Railway Inn (after all, we need to know just how good our cider is!)
Career opportunity in a stable, expanding company
The Thatcher family has been making cider since 1904 and each generation has passed down valuable secrets of cider making, creating ciders that are smooth, fresh and full of flavour. We believe our cider makers are the best in the business, and our passion for quality has led to an unrivalled range of premium ciders.
We have built a team of highly experienced and motivated people. Times have changed since William Thatcher paid his staff wages in cider. What hasn’t changed is that each member of staff in our extended family is highly valued and encouraged to grow with the company.
