Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

About Soccer Shots
Soccer Shots East County San Diego serves thousands of families each week through partnerships with schools and community programs. Our focus is on creating a positive experience for every child and family we serve, on and off the field.

About the RoleSoccer Shots East County San Diego is hiring a bilingual (Spanish/English) Customer Service & Administrative Coordinator to support our families, coaches, and daily operations.

This role is a mix of customer communication, problem-solving, and administrative execution in a fast-paced environment. You’ll be a key point of contact for families and play an important role in keeping operations running smoothly.

We’re looking for someone who is organized, dependable, and confident communicating with a high volume of customers.

What You’ll Do

• Manage inbound phone calls and emails from families (English & Spanish)
• Assist with registrations, scheduling, and general inquiries
• Resolve customer issues clearly and professionally
• Maintain accurate records and run internal reports
• Upload and manage program seasons on internal platforms
• Support coaches and operations team with day-to-day needs
• Maintain organization of office space and supplies

Schedule

• Part-time: 20–28 hours per week
• Must be available: Monday, Wednesday, and Saturday (8am–6pm)
• In-person role (office-based, with some field exposure during training)

Pay & Benefits

• $18–$22.50/hr (based on experience)
• 401(k) with employer match after 90 days
• Paid time off (up to 4 weeks per year)
• All major holidays off
• Monthly phone stipend
• Opportunities for raises, bonuses, and growth into full-time roles

Who This Is a Good Fit For

• Bilingual professionals (Spanish/English) comfortable handling high-volume communication
• Individuals with prior customer service or administrative experience
• People who are organized, detail-oriented, and follow through consistently
• Those who can stay calm and solution-focused when handling customer concerns
• Candidates who prefer structured, in-person work environments

Requirements

• Fluent in Spanish and English (written and verbal)
• Minimum 1 year of customer service experience (high-volume preferred)
• Availability: Monday, Wednesday, and Saturday (8am–5pm required)
• Reliable car and valid driver’s license
• Willingness to complete on-field training to understand the program
• Ability to pass a background check
• Commitment of at least 1 year

Before You ApplyThis role requires:

• Consistent communication with families throughout the day
• Strong organization and attention to detail
• Comfort handling both routine tasks and unexpected issues

If that aligns with your experience and work style, we encourage you to apply.
Compensation: $18.00 - $21.00 per hour