Vulcan

Customer Service & Admin Assistant

Vulcan  •  Christchurch, NZ (Onsite)  •  5 days ago
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Job Description

Roofing Industries (a subsidiary of Vulcan Steel) is a New Zealand manufacturer of metal roofing and cladding products. With 15 branches nationwide, we provide reliable supply and localised service across the country.

About the Role

Join our team as an Office Administration person in a varied, hands-on role combining customer service, order processing, and practical warehouse support. You’ll help customers at the counter, assist with stock and admin tasks, and be comfortable with physical lifting in a busy warehouse environment. Monday to Friday, 7am-5pm, 40–45 hours per week.

What you’ll do:

  • Process customer orders accurately
  • Handle customer enquiries by phone, email, and in person
  • Support front counter and showroom customers
  • Assist with inward goods and product labelling
  • Monitor stock and help keep work areas organised
  • Support delivery, collection, and general customer enquiries
  • Maintain accurate records and complete general admin tasks

Requirements

  • Experience in manufacturing, building supplies, trades, or warehousing (preferred)
  • Previous experience in administration, customer service, or a similar role preferred
  • Accurate order processing and general data entry skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Physically capable of lifting and handling products when required
  • Organisation skills and attention to detail
  • Reliable, punctual, and able to work as part of a team

Benefits

  • Great opportunity for someone looking to grow their career
  • Secure, permanent role with guaranteed full-time hours
  • On-the-job training and development
  • Opportunity to represent a trusted New Zealand brand

Hands-on, reliable, and ready to work? Apply now.

You must be currently residing in New Zealand or have a valid work visa to be considered for this position.

We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment medical and drug screen is part of the recruitment process for the successful person.

Vulcan

About Vulcan

Since Vulcan's doors first opened in 1995, Vulcan Steel has been on a mission to shake up the steel and metal industry. Our goal? To be the go-to metals distributor for customers across Australia and New Zealand, offering the best service and top-notch products.

Vulcan has broadened its product offerings to include a diverse range of steel and metal products, from carbon steel to stainless steel, and everything in between, such as plate processing, coil processing, engineering steels, and aluminium. Our unwavering commitment to reliable service has driven our growth both organically and through the acquisition of well-established businesses. With over 70 branches throughout Australia and New Zealand and 1400+ employees across six business divisions, we are a leading force in the industry. Our extensive product range is used in every aspect of the economy, from the tiniest components in high-tech applications to large infrastructure and building projects.

Customer satisfaction is at the forefront of our priorities, and this is reflected in our consistently high Delivery in Full on Time (DIFOT) score in the high 90s. Our inventory levels are meticulously managed to ensure our customers always have access to the products they need. Our employees are empowered to make quick decisions in response to customer needs, and our transportation fleet, and quality products with traceability are just a few reasons why our customers trust us.

We have a unique non-hierarchical, single-status culture where everyone is encouraged and empowered to make their own decisions. This is a rare point of difference within our industry and a cultural foundation we're proud to maintain as we continue to grow. This flat structure keeps our business agile, efficient and extremely responsive and promotes a culture where all employees feel trusted, valued and fulfilled.

In 2022, Vulcan Steel took its place on the Australian Stock Exchange (ASX) and the New Zealand Stock Exchange (NZX).

Industry
Wholesale & Distribution
Company Size
201-500 employees
Headquarters
East Tamaki, NZ
Year Founded
1995
Website
vulcan.co
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