ATA Services - One Stop Service Solutions

Customer Service Admin

ATA Services - One Stop Service Solutions  •  Bangkok, TH (Onsite)  •  2 months ago
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Job Description

Responsibilities

  • Serve as the first point of contact for customer inquiries, providing exceptional service through phone, email, and in-person communication.
  • Communicating with clients to request documentation for their profiles.
  • Preparing, screening and reviewing of all documents as per required by KYC procedures. Research and verify customers information.
  • Liaised with clients, internal teams, as part of documentation preparing process.
  • Resolve customer issues and complaints promptly, escalating to the appropriate department when necessary.
  • Coordinate with various internal departments to ensure customer needs are met efficiently.
  • Maintain and update customer records in the company's database, ensuring all information is current and accurate.
  • Prepare and distribute customer service reports and performance metrics to management.
  • Handle general admin support for the organization.
  • Assist in the development and implementation of customer service policies and procedures.
  • Continuously seek opportunities to improve customer satisfaction and streamline service processes.

Required skills and qualifications

  • College or University degree or equivalent.
  • Fluent in Bahasa Malay, Mandarin, and English speaking.
  • 1-3 years experience in related position.
  • Strong active-listening, writing and verbal-communication skills.
  • Experience working in a financial product is a plus.
  • Service Mind, Proficiency in problem-solving.
  • Young, energetic, and keen on financial products is advantage.
ATA Services - One Stop Service Solutions

About ATA Services - One Stop Service Solutions

ATA Services is a One Stop Service Solutions with 5 different companies. Thus, there are five divisions of expertise, which combined provide a unique one-stop solution for all your business support needs:

www.ata-services.com

– ATa Office Rental– Fully furnished offices, meeting rooms, and virtual office solutions.

has luxurious offices spaces with 2 business centers covering 2000 m² of fully furnished offices. Our offices are located on Rama IV at Green Tower on the 16th floor and at Bangna Complex Office Tower on the 11th floor.

– ATa Outsourcing– Legal & Accounting Department

www.ata-outsourcing.com

Company registration, BOI company, Licenses, Representative Office, FDA, Amity.

Accounting-Payroll / work permit and visa services

Litigation

– ATa Services Plus (Recruitment) – Recruitment and headhunting Department

www.ata-servicesplus.com

Headhunting services not only in Thailand but all Asia, Europe, USA, and others. Finding highly qualified candidates to lead your company and reach a higher success.

– ATa Marketing – Digital Marketing Services (SEO, Google ads, Social Medias, Website Design, Brochure…)

To assist you in growing your revenue and leads effectively with a strict budget. Our Marketing team will be able to tailor campaigns and strategies according to a specific target for a cost-effective solution.

– ATa Car Rental– Car rental / Leasing contracts

https://www.ata-services.com/available-cars/

If you are looking for car rental services, with or without a driver, ATa Car Rental leases cars to individuals and companies, usually on long-term contracts.

We can also offer limousine services for the day with a Toyota Alphard, with a driver at 5000 thb per day.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Bangkok, TH
Year Founded
2008
Website
ata-servicesplus.com
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