Job Description

Customer Service & Accounts Receivable (AR) Representative

About Us

BCS Stone & Cabinets Orlando Inc. serves local and regional customers with integrated stone and cabinetry solutions for residential and commercial projects. Backed by the broader Best Cheer platform, our business benefits from vertically integrated sourcing, manufacturing, and supply capabilities established since 1994.

We support fabricators, builders, contractors, remodelers, dealers, distributors, and other trade customers with slabs, prefabricated countertops, vanity tops, tiles, mosaics, façade panels, cut-to-size products, and cabinetry solutions. With factory-direct advantages, strong inventory support, competitive pricing, and responsive local service, we help our customers source efficiently, stay competitive, and keep projects moving.

Position Summary

The Customer Service & Accounts Receivable (AR) Representative is a dual-function role supporting both customer-facing operations and day-to-day accounts receivable activities.

Approximately 50% of the position focuses on customer service, order processing, and coordination with warehouse and logistics teams, while approximately 50% focuses on payment processing, invoicing, accounts receivable, collections, and transaction reconciliation.

The ideal candidate is highly organized, detail-oriented, comfortable working with customers, and experienced in handling payments and AR-related responsibilities in a fast-paced business environment.

Key Responsibilities

Customer Service & Operations — Approximately 50%

• Monitor order status and provide customers with timely updates regarding availability, pickup, delivery, or other order- related matters.
• Coordinate with warehouse and inventory teams to verify inventory, prepare orders, and schedule customer pickups and deliveries.
• Work with internal teams to resolve order, delivery, or logistics issues.
• Process returns, exchanges, damage claims, and customer concerns in accordance with company policies.*Support day-to-day showroom and office operations as needed

Accounts Receivable, Payment Processing & Cashiering — Approximately 50%

• Process customer payments by cash, check, and credit card.
• Prepare invoices and apply payments to customer accounts.
• Perform daily payment and register reconciliation.
• Monitor outstanding balances and follow up with customers on past-due accounts.
• Assist with new customer account setup, credit applications, and resale certificates.
• Maintain accurate AR and transaction records and provide supporting documents to the accounting team.

Qualifications

• Associate degree or higher in Accounting, Finance, Business Administration, Communications, Hospitality Management, Operations, or a related field preferred; equivalent relevant experience will also be considered.
• 2+ years of experience in customer service, accounts receivable, cashiering, bookkeeping, order processing, or a related role.
• Proficiency with POS and accounting/ERP systems.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Strong attention to detail, organization, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual English/Spanish or English/Chinese preferred.
• Experience in wholesale, building materials, stone, cabinetry, or distribution is a plus.

Compensation & Benefits

• Pay Rate: $23.00 per hour
• 401(k) with 3% Company Match
• Medical, Dental, and Vision insurance plans
• 10 days of PTO during the first year
• Paid Company Holidays

Benefit eligibility and coverage are subject to applicable plan terms and Company policies.

Work Environment

• Office, showroom, and distribution center environment in Orlando, Florida.
• Fast-paced operation supporting contractors, trade customers, and active project schedules.
• Regular interaction with customers, sales staff, warehouse personnel, logistics teams, and corporate accounting.
• Occasional overtime may be required based on business needs.

BCS Stone & Cabinets Orlando Inc. is an Equal Opportunity Employer. We provide equal

employment opportunities to qualified applicants and employees without regard to any status protected by applicable federal, state, or local law.