Job Description

FW Logistics, headquartered in Belleville, Illinois, is a family-owned third-party logistics (3PL) provider with over 70 years of experience. They offer comprehensive supply chain solutions, including warehousing, fulfillment, transportation, and logistics services. With more than 8 million square feet of temperature-controlled and ambient warehouse space across 18 locations nationwide, FW Logistics is equipped to handle diverse storage needs. Their services encompass contract warehousing, food-grade storage, chemical and hazmat storage, cross-docking, kitting, pick and pack, and dedicated trucking.

We seek a dynamic individual to join us as our Customer Service Account Specialist.

Pay: $18.00~$24.00hr

Hours: 7am ~ 3:30 pm, Monday through Friday

Location: 3714 N. 700 West, Greenfield, IN. 46140

As a Customer Service Account Specialist at FW Logistics, you will serve as the primary point of contact for clients, ensuring their inquiries and concerns regarding day-to-day operations are handled professionally and promptly. Your core responsibilities include maintaining accurate data within the Warehouse Management Systems (WMS) and overseeing the precise entry and release of customer orders. The role requires a proactive communicator who can track order statuses, resolve service issues, and maintain detailed records of all customer interactions. Based in St. Louis, this full-time position offers a starting pay of $18.00~$24.00 per hour with a Monday through Friday schedule from 7:00 am to 3:30 pm. Successful candidates must have at least two years of account management experience, intermediate Microsoft Office skills, and a collaborative "can-do" attitude to support collective team success.

Essential Duties/Responsibilities:

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned

Requirements

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively

Education and Experience:

Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

BENEFITS:

We offer a competitive compensation package, great benefits, and the opportunity to grow your skills and progress with us.

• Health Coverage: Medical, Dental, Vision Benefits
• Voluntary Term Life/AD&D
• 401(K) Plan with 4% employer contribution match.
• Paid Time Off and Holidays
• Recognition Programs
• Annual Performance Reviews
• Maternity/Paternity leave