Job Description

Do you believe in a better, fairer, sustainable world for all?

A fantastic opportunity has arisen to join our circle. We are looking for an outgoing, intelligent, methodical and enthusiastic person to work as a Customer Service Account Manager in our Packaging services team in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.

Beyondly in a nutshell

At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a righter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.

As a B Corp™ certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.

By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.

The role

To be the face of the Packaging compliance team, delivering high-quality data verification support to existing customers, providing a high level of customer service and ensuring a positive customer experience. To build strong relationships with customers through the understanding of their needs and requirements to support with their packaging data and legislative obligations.

You can read more information about the Packaging compliance regulations by following the below links:

• Packaging Compliance: Extended producer responsibility for packaging: who is affected and what to do - GOV.UK
• Plastic Packaging Tax: Plastic Packaging Tax - GOV.UK

The responsibilities (there are more!)

• Act as the named account manager for allocated packaging compliance members, delivering excellent customer service and acting as their primary point of contact using a “phone first” approach.
• Provide technical and regulatory support to allocated members, interpreting complex legislation in the context of customer business activities (full training on the regulations will be given) including data submissions, recycling fee estimates, explanation of market fluctuations and compliance guidance.
• Verification of customer data submissions to the regulator, collaborating with the wider packaging team to ensure accurate and timely submissions.
• Conduct customer meetings and audits (On-site, via desktop, or by telephone), providing assistance with recommendations from regulator audits.
• Build strong relationships with members to support retention, identify cross-selling opportunities and contribute to company growth targets
• Administrative support including updating of customer details, data resubmissions, customer base communications and other quality checks.
• Proactively contribute to improving the packaging service delivery including customer experience, internal processes, efficiencies and developing new customer resources.

The perks

Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over recent years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;

• Salary £26,550 plus performance related bonus in line with the existing reward framework (incorporates profit, team and individual performance-related bonuses).
• 25 days holiday + bank holidays + your birthday off + sabbatical opportunities
• Flexible and hybrid working
• Support and opportunities for personal and professional development
• Private medical insurance including dental and optical cover and 4 x salary life insurance cover
• Other benefits include regular team building events, monthly ‘Active You’ allowance, financial wellbeing benefits, paid volunteering opportunities, access to employee benefits platform ‘Perkbox’ and many more. Discover more about the host of benefits Beyondly employees receive here: https://www.beyond.ly/about/working-with-us/

The person

You will be comfortable and confident in building strong relationships with customers, communicating clearly and professionally over the phone, via email and through in-person and virtual meetings. You will enjoy being a trusted point of contact, supporting members with their compliance obligations and providing clear, practical guidance (full training on the regulations will be given).

You will have an appetite for learning, being able to absorb new information quickly and effectively, interpret guidance and apply this to a variety of business contexts. The successful candidate will be highly organised, with a strong ability to prioritise, multi-task and manage time effectively in a fast-paced and varied role. You will be proficient with Microsoft Office, with a particular focus on Excel, and have a logical and methodical approach with excellent attention to detail.

To thrive in this role, you will be passionate about excellent customer service and excited to work for a business for good. You will bring a strong work ethic, excellent administrative skills and a proactive mindset, taking ownership of your accounts and seeing tasks through to completion in line with internal and external deadlines.

You will have a flexible, ‘muck in’ approach to teamwork, being comfortable adapting to change and shifting priorities. You’ll be committed to growing with the business, contribute ideas for continuous improvement and play an active role in achieving wider company objectives.

A Full UK driving licence is required to carry out on-site customer visits and audits. We require all members of staff to work from the office every day for their first 3 months, and 3 days a week following this, therefore living within commuting distance to Skipton should be considered when applying.

If you have previous experience working in a customer facing role then even better. A wicked sense of humour is a bonus too!

Click the 'Apply' button below to upload your application or email your CV and covering letter to HR@beyond.ly. For further information, call our team on 01756 706570. A more detailed job description will be provided at interview.

Beyondly are committed to creating a diverse and inclusive workplace; a place where we can all be ourselves. We positively encourage applications from candidates from all backgrounds, as well as feedback from current or future employees about how we can be more accommodating to your requirements.

If your experience looks a little different from what we’ve highlighted on our job advert and you think you can bring value to the role, get in touch - we’d love to learn more about you!