Hynds Pipe Systems Limited

Customer Service

Hynds Pipe Systems Limited  •  Rotorua, NZ (Onsite)  •  46 minutes ago
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Job Description

Are you brilliant with customers and keen to get out on the road too? This is a customer-service role at heart, with truck deliveries built in – and we're far more interested in your people skills than your driving. If you've got the right attitude, we'll back you to learn the rest.

Based at our Rotorua branch and reporting to the Branch Manager, you'll be a key point of contact for customers across the civil, water, wastewater and drainage industries – helping them get the right product, sorting their orders, then making sure it all lands on site safely and on time in our HIAB truck.

It's a role for someone who genuinely enjoys looking after people, takes pride in getting the details right, and doesn't mind swapping the counter for the cab when there's a delivery to run.

What you'll be doing

  • Looking after customers – advice, quotes, orders and sorting queries, in person and on the phone
  • Delivering customer orders safely, in full and on time, and getting your PODs sorted
  • Loading and securing your truck, operating the HIAB/crane safely, and keeping the vehicle clean, checked and road-legal
  • Keeping the driver paperwork right – cartage logs, NZTA logbook and timesheets
  • Pitching in around the branch – yard work, stock control, forklift and inwards goods when you're not on the road
  • Getting the admin right – invoicing, receipting, credits and filing
  • Leading from the front on health & safety, on the road and on site

What you'll bring

  • Genuinely excellent customer service – this is the part that matters most, and the part we can't train
  • Attention to detail and a calm head when things get busy
  • A full NZ Class 4 licence and HIAB/crane experience would be ideal – but if you're a strong customer service person keen to get your licence and endorsements, we'll help you get there
  • A reasonable level of physical fitness for loading, unloading and yard work
  • A reliable, flexible team player who communicates well and takes pride in a job done right
  • Product knowledge in our industry is a bonus, but we'll back you to learn

What we offer

  • Health insurance (subject to eligibility criteria)
  • Access to company partner discounts
  • Employee Assistance Programme

Who we are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed. At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive. If you meet most of the criteria and are excited about this opportunity, we encourage you to apply – even if you don't tick every box.

Great with people and up for life on the road too? Apply now, and we'll be in touch.

Hynds Pipe Systems Limited

About Hynds Pipe Systems Limited

Hynds Pipe Systems Ltd is the largest operating company within the family owned Hynds Group. Established in 1973 Hynds manufacture and supply a comprehensive range of products for drainage, watermain, environmental, and rural application. Today, Hynds are the supply partner of choice for New Zealand’s civil construction industry, specialising in water and infrastructure based solutions.

Hynds Pipe Systems is the largest operating unit in the group of companies incorporating seven manufacturing plants, a nationwide team of Engineered Product Managers, Contract Account Managers, and a network of of 32 merchant branches throughout New Zealand.

Employing over 500 people, Hynds Pipe Systems remain committed to quality management and accredited operating systems.

Hynds have built their reputation on customer service and innovation. Our knowledgeable sales and technical team also work with contractors, consultants and councils to design customised solutions for complex drainage, water supply and waste treatment situations.

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Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Auckland, NZ
Year Founded
1973
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