Job Description

Job Title: Customer Service

Hours: Full-Time

Salary: £15.00 per Hours – 42 hours a week – 4on 4off shift pattern.

About the Role

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, assisting with enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer enquiries by phone, email, and in person.
• Resolve customer issues and complaints in a professional manner.
• Process customer requests and maintain accurate records.
• Provide information on products and services.
• Work closely with colleagues to deliver excellent customer service.

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Positive, professional, and customer-focused attitude.
• Good IT skills, including Microsoft Office.
• Previous customer service experience is desirable but not essential.

What We Offer

• Supportive and friendly working environment.
• Training and development opportunities.
• Opportunity to grow within the business.