Job Description

Posting number: 26-01437

Department: Business Operations

Division: Front Desk/Customer Service

Job classification: Customer Service Representative

Posting type: Open

Categories: Administration, Clerical & Data Entry, Community Services, Health Services, Mental Health, Public Health, Miscellaneous, Human Services, Medical/Dental, Community and Social Services, Health Care Support

Summary

Do you like a variety in your work and enjoy working with the public? We are looking for a new team member to join our team as Customer Service Representative, at our Central Public Health Center in Wheaton. In this role, you will be providing front desk services to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested need of the client via phone or in person to provide rapid and accurate screening and referrals.

This position is located at our Central Public Health Center, located in Wheaton. Flexibility to travel to other centers to assist with coverage as needed, will be required. The hours are Monday and Friday from 8:00 am until 4:30 pm. Tuesday, Wednesday and Thursday from 8:00 am until 7:00 pm. Rotating shifts required to cover mid or evening hours.

The starting pay for this position is $15.77 per hour (May increase depending on experience) PLUS full benefit package.

As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes: 12 Paid Holidays per year, Paid Vacation days and Personal days along with paid sick time. Health Insurance through Blue Cross and Blue Shield as well as Dental and Vision Insurance. A prescription plan, a flexible spending account and Disability Insurance, an IMRF Retirement Account (Pension), and additional Supplemental Insurance. We are also a qualifying employer under the Public Service Loan Forgiveness Program, and we offer Tuition Reimbursement.

If your passion is a desire to help others and to make a difference in people's lives, then apply today and join our team! We at the DuPage County Health Department, value our employees and take great pride in providing the ability to have a good work life balance.

Examples of duties

• Provides general and specific information regarding departmental policies, procedures and programs to the public.
• Performs related work as required based on program operational needs.
• Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
• Checks in customers; schedules follow-up appointments; collects various methods of payment including cash, check and credit card transactions.
• Notifies staff promptly when an individual arrives for an appointment, updates client electronic charts and files.
• Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
• Screens for eligibility for programs or services; listens and responds to client’s concerns and questions in order to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
• Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations and other matters, or refers questions to appropriate parties.
• Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Maintains required training.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• ·Participates in emergency response activities as assigned.

Qualifications

Some experience working in a human/social service-related field preferred, coupled with customer service experience. Bilingual applicants strongly preferred.

Some designated positions may be required to be bi-lingual, Spanish speaking, based upon populations served; the ability to pass a Spanish test, will be required. A valid driver’s license is also required. Must attend paid on site HR orientation at our Central Public Health Center in Wheaton.

Supplemental information

DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws