PepsiCo

Customer Service

PepsiCo  •  Murcia, ES (Onsite)  •  3 hours ago
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Job Description

Locations: Alcantarilla, Spain

Job Function: Cadena de suministro

Req ID: 470527

Relocation Eligible: ['No']

Overview

Dar soporte al equipo de ventas en el canal AFH: agenda, promocions, innovación.

Seguimiento diario a los principales clientes del canal AFH.

Responsibilities

  • Seguimiento diario a todos los pedidos recibidos de los principales clientes del canal AFH.
  • Comprobar con el resto de departamentos la disponibilidad y posibles fallos de servicio.
  • Informar al clientes si hay riesgo de servicio y posibles alternativas
  • Trasladar al resto SC las prioridades del cliente y coordinar servicio.
  • Analizar kpi de servicio, y principales fallos. Informar al cliente
  • Actualizar diariamente datos para las reunión de bebidas, referente a estos clientes.
  • Gestión de emails referentes a incidencias, análisis y comunicación.
  • Realizar presentaciones mensuales con análisis de servicio, principales fallos y planes de acción para cada uno de los clientes.
  • Coordinar reuniones con clientes mensual

Qualifications

  • FP en Business or Degree on Business Economics
  • Proficiency in English B2 / C1 (mandatory),
  • Level expert in SAP (logistic)
  • MS Office applications: Excel (very strong), Word, Powerpoint are needed to succeed in this role.
  • Communication Skills, Priority Setting, Drive for Results,, Team Building, People development.
  • Autonomous Structured and Solutions Focused, Flexible, Pro-active, Used to work under pressure.
  • Able to manage and lead change and driving continuous improvement
  • Identify root of problems to find actionable, pragmatic solutions
  • Interpret data and delivery meaning for insights
PepsiCo

About PepsiCo

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

Join us. Dare for Better.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Purchase, New York
Year Founded
Unknown
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