Customer Service - (2600000G)
Customer Service Officer for MN SPC - Omani NationalAs a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.Your Job:Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).Strengthening the business relationship with Insurance companies and intermediaries.Educating, strengthening and enhancing individual member relationships and experiences.Primary channel for managing client complaints through the ticket system and maintenance of complaints record.Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.Ability to deliver quality outreach program with an effective reach within reasonable timelines set.
Your profile:Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.Good spoken and written communication skills (English & Arabic).Knowledge related to medical terminology.Health Insurance industry / market knowledge would be an added advantage.Flexibility to work on shift basis.Quality focus and customer oriented.Ability to handle objections raised by customers.*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.
: OM-OM-Muscat
MN Oman Head Office
Hatat Complex-A, 2nd Floor, # 213, PC-131, Al Hamriya
Muscat 518
: Customer/ Client Management
: MedNet Oman (MN-OMN) BU
: Regular
: Standard
: Full-time
Day Job
: Sep 29, 2026, 1:08:22 PM
MedNet is a managed care service provider of quality solutions that meet an individual's long-term healthcare needs and offers financial protection against unforeseen health crisis and expenses.
We work with stakeholders to provide access to high-quality healthcare for our members while ensuring that better healthcare outcomes are achieved within the parameters of optimized healthcare costs. With an experience of more than two decades, MedNet is well positioned as the leading managed care service organization, specializing in health risk management, in the region.
Our services reach beyond mere provision of administrative support for healthcare products and are enhanced by product design, pricing support, medical risk evaluation, medical management, healthcare provider (network) management, claims management, training and consulting services.
Together with our mother company, Munich Health (One of the three business segments of Munich RE Group), we are also able to offer risk finance solutions starting from traditional reinsurance products to sophisticated financial reinsurance arrangements.
