Hynds Pipe Systems Limited

Customer Service

Hynds Pipe Systems Limited  •  Masterton, NZ (Onsite)  •  3 hours ago
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Job Description

Some people can talk pipe fittings and stock levels one minute, then jump on a forklift the next – and make it all look easy. If that's you, keep reading.

As the face of Hynds in Masterton, you'll be the person our customers across the civil, water, wastewater and drainage industries rely on. One minute you're sorting a quote at the counter, the next you're out in the yard picking an order or loading a truck. It's hands-on, it's varied, and it's the role that keeps our busy branch ticking.

Reporting to the Branch Manager, you'll bring the product know-how, the problem-solving, and the friendly service that keeps customers coming back.

What you'll be doing

  • Being the go-to at the front counter – advice, quotes, orders, and sorting queries on the spot
  • Running the yard – stock control, picking orders, cycle counts, and keeping the place tidy and safe
  • Loading and unloading trucks – helping customers load up (by hand or forklift)
  • Getting the admin right – invoicing, receipting, credits, and the daily paperwork
  • Product knowledge – becoming a genuine product expert so you can solve problems before they start

What you'll bring

  • Front-counter customer service and yard experience under your belt
  • A full NZ Driver's Licence and a Forklift Licence (F endorsement) – preferred, but not a dealbreaker for the right person
  • The confidence to chat with anyone and solve problems on the fly
  • Solid computer skills and a good head for stock management
  • A reasonable level of physical fitness – you'll be moving product up to 20kg
  • Product knowledge in our industry is a bonus, but we'll back you to learn

What we offer

  • Health insurance (subject to eligibility criteria)
  • Access to company partner discounts
  • Employee Assistance Programme

Who we are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive. If you meet most of the criteria and are excited about this opportunity, we encourage you to apply – even if you don't tick every box.

Think you're the right fit? Apply now, and we'll be in touch.

Hynds Pipe Systems Limited

About Hynds Pipe Systems Limited

Hynds Pipe Systems Ltd is the largest operating company within the family owned Hynds Group. Established in 1973 Hynds manufacture and supply a comprehensive range of products for drainage, watermain, environmental, and rural application. Today, Hynds are the supply partner of choice for New Zealand’s civil construction industry, specialising in water and infrastructure based solutions.

Hynds Pipe Systems is the largest operating unit in the group of companies incorporating seven manufacturing plants, a nationwide team of Engineered Product Managers, Contract Account Managers, and a network of of 32 merchant branches throughout New Zealand.

Employing over 500 people, Hynds Pipe Systems remain committed to quality management and accredited operating systems.

Hynds have built their reputation on customer service and innovation. Our knowledgeable sales and technical team also work with contractors, consultants and councils to design customised solutions for complex drainage, water supply and waste treatment situations.

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Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Auckland, NZ
Year Founded
1973
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