Decathlon UK

Customer Service

Decathlon UK  •  Onsite  •  5 hours ago
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Job Description

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?

IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
  • Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
  • We play sport together and have regular team socials!
  • Quarterly bonus scheme
  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
  • Cycle to work scheme - 25% discount on a bike of your choice.
  • 30% staff discount on our Decathlon products.

Discover more of our company benefits here.

What’s involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

  • Problem solving
  • Customer Service
  • Proactive decision making
  • Communication
  • Product and sport knowledge

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

  • An active sporty person.
  • People orientated with a high sense of service.
  • Problem solver and creative thinker.
  • Fluent in English with excellent written communication.

Additional Information:

As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.

IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!

Decathlon UK

About Decathlon UK

Decathlon was founded in 1976 in Lille, France, with a mission to sustainably make sport accessible for the many.

Before too long Decathlon UK opened its first store in Surrey Quays, London, in 1999, to help the British population get more physically active through sport. We have since developed into a full multi-channel shopping experience, including over 40 purpose-built stores across the nation.

As a family-owned company, we create a unique range of expertly designed products across over 70 sports that offer unbeatable value for money. Our teammates are always on hand to share their passion and trusted expertise, giving you all the sports, advice, equipment and services, you need at the most affordable prices.

So, whether you’re a total beginner, or a regular, we’ve got it covered.

Let’s Play UK.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
1999
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