L&S Mechanical

Customer Service

L&S Mechanical  •  Midlothian, TX (Remote)  •  10 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About us

Texas Ace Service - Heating & Air

Thank you for your interest in our company! Texas Ace Service is located in Midlothian, TX, but serves the entire DFW Metroplex and continues to grow day after day. We strive to provide the highest quality customer service to every home owner we come in contact with. We also understand happy employees provide the best customer service to anyone they come in contact with. We are looking for the right person to add to our Texas Ace Service family!

The ideal candidate would be able to work well under pressure in a fast paced environment on multiple platforms. We would also need someone that can effectively communicate with our customers and technicians with ease, and someone who can learn quick! You would be responsible for handling a multi-line phone system, making calls to schedule our customers, book appointments accurately and have basic knowledge of the DFW area map. We are looking for a candidate that is extremely detail-oriented and able to multi-task with ease, because after all, this is an HVAC company in Texas!

This position provides the opportunity to work the On-Call phone one week a month for additional overtime pay along with an on call bonus, where you handle the phones on nights/weekends from home.

Requirements:

  • Flexibility in schedule
  • CSR Experience - 2 years
  • HVAC Experience - 1 year preferred
  • Attention to detail, able to multi-task efficiently
  • Ideal Candidate ALSO has familiarity with the HOUSTON metro area

Our goal is to provide both, our customers and technicians, with the most time efficient scheduling as possible, while maintaining a pleasant and inviting personality. Other job responsibilities would consist of:

  • Dispatching technicians from ServiceTitan
  • Answering Emails
  • Data Entry
  • Transferring calls to the appropriate departments
  • General office duties

If this sounds like something that would be a great fit for you, please send over your resume!

We look forward to hearing from you!!

Texas Ace Service - Heating & Air provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Location:

  • One location – Midlothian, TX

Work Remotely

  • Hybrid
L&S Mechanical

About L&S Mechanical

L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have six locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution℠. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 140,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Richardson, Texas
Year Founded
1985
Social Media