Magna International

Customer Service

Magna International  •  Mexico (Onsite)  •  3 hours ago
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Job Description

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What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

REQUERIMIENTOS DEL PUESTO

EscolaridadLicenciatura o Ingeniería (Deseable)

Idioma:Español, Inglés de Negocios; y otro

Experiencia: en servicio al cliente, control de producción, planeador de materiales,

analista de embarques.

Conocimientos:Garantizar la satisfacción del cliente, mediante la entrega de los productos de manera oportuna, administrando la comunicación efectiva y asegurando el cumplimiento de sus requerimientos logísticos.

Competencias Conductuales:

Trabajo en equipo
Comunicación efectiva

Competencias Técnicas:

Manejo de Portales Web de Clientes automotrices y otras industrias.
Excel avanzado
ERP / EDI / SAP
Lean Manufacturing / WCM
Conocimientos básicos de Logística y comercio Exterior ( R.C.G.M.C.E)
Core Tools
MMOG/LE | ACL | LMPR

Principales tareas y responsabilidades:

Entregar información en Portal de clientes antes de la fecha/hora indicada
Revisión, seguimiento y mantenimiento diario de los sistemas de clientes
Administrar, Crear y Actualizar sistema ERP
Recepción de requerimientos, ingresarlos y comunicarlos a la organización.
Administrar SAP (Releases, núm. de parte con PO, pesos, dimensiones, niveles de ing.)
Disputar penalizaciones de los clientes y asegurar el SCORECARD
Interactuar con involucrados en la solución de problemas de Embarques y/o Clientes
Revisión de programas de embarques y cumplimiento hasta la entrega a destino final
Dar instrucciones/Capacitaciones impartidas por cliente a personal interno relacionado
Mediar la relación entre empresa-cliente, transportistas-Organización
Revisión de entregas a clientes en Sistema y atención a requerimientos del cliente
Requerir, a transportistas propios y de cliente, programación de acuerdo con ventanas
Compartir Programa de Embarques y Ventanas a interesados
Coordinar cualquier cambio de ingeniería, locaciones o alta, etc.
Actualización de información con evidencia para Auditorías MMOG, ACL, LMPR, etc.
Conocer portales de Empaque de los clientes y apoyar en actividades de escalamiento,
Parametrización y desarrollo de los módulos del ERP que apliquen (ARCs, etc)
Revisión de cuentas de Gastos de proveedores de transporte que apliquen.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Exteriors

Magna International

About Magna International

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Our common shares trade on the Toronto Stock Exchange (MG) and the New York Stock Exchange (MGA). For further information about Magna, visit www.magna.com.

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Aurora, CA
Year Founded
1957
Website
magna.com
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